Short answers to the questions customers ask most. Each links to the full article.
Getting started
What is QuoteMate? An AI-powered quoting and invoicing app for Australian tradies. Describe a job, get a priced materials list, send a branded quote, and get paid. → What is QuoteMate?
What trades does it support? All trades — 24+ including carpentry, plumbing, electrical, building, and cleaning. Templates cover common jobs; you can describe any custom job in plain English. → Trades supported
What devices does it run on? iPhone, iPad, Android, and web. One subscription covers all of them and your data syncs. → Supported platforms
Can I use it offline? Yes. Create and edit quotes with no signal; everything syncs when you're back online. → Supported platforms
Quoting
How does the AI quoting work? Describe the job in plain English — like "Build a 4x3 metre hardwood deck with stairs" — and QuoteMate suggests the materials and quantities with live pricing. You edit anything. → AI material suggestions
Where does the pricing come from? Live prices from major Australian suppliers, but your own saved trade rates and supplier favourites come first. You can import a supplier price list from a photo or PDF. → Live supplier pricing
Does it calculate GST? Yes — 10% GST is calculated and shown automatically on every quote and invoice. → GST, labour, markup, and travel
Pricing and billing
Is there a free plan? Yes — Free forever, no credit card, with unlimited quotes and invoices. Customers pay online via Square; QuoteMate's 1.7% platform fee comes out of your payout, not the customer's bill. → Plans and pricing
How much is Pro? $49/month or $490/year (about $40.83/month). → Plans and pricing
How does the free trial work? A 14-day Pro trial that starts when you create your first quote. No card needed. If you subscribe during the trial on iPhone or Android, the store gives you 14 days free before the first charge. → Free trial
Can I cancel anytime? Yes. Cancel from the app store (or the Stripe portal on web). You keep Pro until the end of your billing period, then move to Free. → Managing your subscription
Getting paid
How do I take payments? Square Tap to Pay on-site (tap a card or phone on your device), or an online payment link on the invoice. Also bank transfer, PayID, BPAY, PayPal, card, cash, and cheque. → Getting paid with Square
What are the fees? Square's processing fee plus a QuoteMate platform fee. On Pro that's 1.0% online / 1.5% in-person (vs 1.7% on Free). Both come out of your payout; card surcharges aren't allowed in Australia from 1 October 2026, so the customer always pays the quoted amount. → Getting paid with Square
How do I refund a customer? Through your Square account — there's no refund button in the app. → Troubleshooting
Jobs and integrations
Can I manage jobs after the quote is sent? Yes — a 9-stage pipeline with scheduling, checklists, and automated follow-ups. → Jobs and the pipeline
Can I attach photos and mark them up? Yes — up to 30 photos or plans per quote, tagged Before or After, with arrows, circles and labels so the customer can see what you'll do. → Job photos
Does it integrate with Xero? Yes — push invoices in one tap, auto-create contacts, bulk sync, and export Xero-compatible CSVs. → Xero integration
Does it work with Reece? Yes — a live Reece maX integration prices plumbing quotes at your trade rate, and you can order to Reece from inside an accepted quote. → Reece maX integration
Account and support
Is my data secure? Yes — stored on Google Firebase with encryption in transit and at rest, compliant with the Australian Privacy Act. QuoteMate doesn't sell your data. → Data security and privacy
How do I contact support? Email [email protected] or use the website contact form. Pro gets priority support. → Troubleshooting